Passport and Visa Service Terms and Conditions 1st Premier Leisure Limited only accepts instructions upon the terms and conditions set out below. No servant or agent of the business is permitted to vary these terms unless expressly authorised in writing to do so by the directorate. However any servant or agent shall have the full benefit of these terms and conditions. 1. 1st Premier Leisure Limited will use it best endeavours to process applications, visa, passports and/or documents for travel or otherwise at the client's request but shall not be held responsible nor accept any liability for its own actions or those of any Consulate, Embassy, Passport Office or subcontracted courier servant or agent in delaying or not issuing such applications for any reason whatsoever and nor shall 1st Premier Leisure Limited shall be held responsible for expense due to visa/passport spelling and date errors made by Embassies/Consulates/Passport Offices and/or delay arising from or in connection with: a) Incomplete applications forms 2. It is for the applicant to check the contents of any visa, passport or document delivered by 1st Premier Leisure Limited to ensure that it has been correctly issued and the contents are correct and 1st Premier Leisure Limited accept no liability in respect thereof. 3. 1st Premier Leisure Limited shall not be liable for any loss, expense or delay arising from the purchase or acquisition of travel tickets by the client prior to the issue of the relevant visa/passport. 4. Upon receiving client's passports with visa application, 1st Premier Leisure Limited will endeavour to process the same and submit to the relevant embassy/consulate/passport office the next working day depending upon the visa validity period. 5. 1st Premier Leisure Limited will retain your application and passport if this is provided in advance until the correct issue period has been ascertained. 6. 1st Premier Leisure Limited provides a carefully compiled visa and passport information service in good faith on the express understanding that the said information is the interpretation of any or all information provided by the respected Embassies, Consulates or Passport Offices at any or all times and 1st Premier Leisure Limited shall not accept responsibility or liability whatsoever for any errors and/or omissions in the information provided to obtain the visa/passport. 7. All processing of the client's visa, passport and/or documents will rely on the instructions given and on the application submitted and it is the client's express responsibility to ensure that the validity of the said visa, passport/document obtained includes and covers the period of time in which the client plans to enter and leave the country or countries that the client is visiting and for the number of entries to that country and is valid for the purpose intended. In the event of any passport, document or other items being lost, misplaced, damaged, delayed or destroyed by any means whatsoever including by any acts by subcontracted courier servants or agents the cost of replacing the same and/or consequential loss shall be borne by the client and any contribution to the cost by 1st Premier Leisure Limited shall be entirely in at the discretion of the directorate thereof. This also includes postage time for First Class mail, Recorded Delivery (‘Signed For’ services) or Royal Mail Special Delivery services. 8. 1st Premier Leisure Limited will not be responsible for any loss damage or delay incurred whilst the client's documents are in transit either to or from the client regardless of the method of delivery. 9. Payment of 1st Premier Leisure Limited charges and fees are due upon instruction. 10. 1st Premier Leisure Limited will only be held responsible for taking such steps as is reasonably considered relevant to fulfil the implied instructions of the client unless the same is in writing. 1st Premier Leisure Limited reserves the right to act in the best interest of the client upon implied instructions being given and any charges for such services rendered shall be wholly the responsibility of the client. 11. 1st Premier Leisure Limited reserves the right to retain all passports and other documents until payment of their account has been received in full. 12. 1st Premier Leisure Limited reserves the right to revise its charges at any time without prior notice being given. 3. The fees and processing times provided to clients and advice given by 1st Premier Leisure Limited and/or its employees or agents over the telephone are a guide only and represent the normal processing period. Whilst we do endeavour to lodge your application on the next working day after the same is received (providing you are not on our discount scheme) 1st Premier Leisure Limited cannot be made responsible for the cost of holidays booked but not taken if any of the following events occur: a) Embassy, Consulate, Passport Office closure without at least 5 days notice due to holidays and/or any other reason d) Major delays in transport, traffic, severe weather conditions making it impossible to get to Embassy, Consulate or Passport Office in time for closure. 14. Tickets for travel should not be purchased prior to the visa/passport or other document being issued unless there is a specific requirement for the acquisition for such visa, passport or travel document and in such case open ticket should be obtained 15. 1st Premier Leisure Limited do not refund in the event of customers cancelling once payment has been made. © 2004-06 1st Premier Leisure Limited T/A Passport and Visa Service - Company Registration Number 05083674 - All rights reserved |